A Fallout fan had to destroy his $125 special edition vinyl soundtrack in order to secure a refund.
According to Eurogamer, Paul Watson contacted Bethesda when he realised one of his four-disc Fallout 3 vinyl special edition soundtrack records arrived warped.
Watson submitted a photograph to Bethesda of this warped record. They issued a $25.00 credit to the account for the damaged record. He inquired to them if he would be able to get a full refund as the product was not delivered as desired. He was basically told he must destroy the remaining records to get this refund.
The reply is as below:
“You only showed that one of the records was damaged so we refunded you for that damaged record,” stated a Bethesda representative in an email. “If the other records are similarly affected, please provide photos. However if they are not affected and you still would like a full refund for the product, please follow the instructions below for this limited edition item: Destroy the other records, and provide photos of the damaged records.”
“Once I get those photos I will happily refund you for your order. Thank you and have a wonderful day!”
The below is the result of the requested action. He did get his refund, but at what cost?
Image Source: Here