The Oculus Rift had a bit of a rocky launch last week due to shipping issues, and now it seems the Vive has followed suit. Some preorders for Valve and HTC’s virtual reality headset have been auto-cancelled because of “processing issues with financial institutions.”
In a blog post published over the weekend, HTC says it had to reinstate some pre-orders for the Vive after they were automatically cancelled during processing.
You can read the company’s full statement below:
“While fulfilling this week’s orders for HTC Vive, a limited number of individuals were affected by auto cancellations due to processing issues with financial institutions. We’re actively working to resolve this, and have already reinstated orders for some customers. We want to assure our customers that we’ll work with them to process their payment so they can receive their Vive when they were expecting it. If you preordered a Vive, we encourage you to contact your financial institution to notify them of upcoming charges.”
The HTC Vive is set to start shipping to customers this week.